Crutchfield

Crutchfield reviews

Outstanding
Outstanding: 9.5/10
310,581 customers have rated this store since 1996
Customer Certified
Crutchfield
  • Address: 1 Crutchfield Park Charlottesville, VA, 22911, UNITED STATES
  • Tel: (800) 955-9091
  • Online: advisors@Crutchfield.com

Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in 1974, Crutchfield has been a respected authority on car and home entertainment products. The people who staff Crutchfield's call centers are noted for their high integrity, product knowledge, and technical expertise. To aid shoppers, the site offers enhanced product information, unique shopping tools, multi-angle photos, product comparison charts, a detailed list of exactly what's included in the manufacturer's box, and much more. All products on the website are offered with a money-back guarantee and all orders come with free tech support.

Ordering Methods

  • Online
  • Email
  • Phone (888) 955-6000
  • Toll Free (888) 955-6000

Special Features

  • Confidential by Customer Request
  • Live Customer Service Rep.
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • Guaranteed Security

Delivery Methods

  • Priority Next Day Air
  • Standard Next Day Air
  • First Class Air (2-3 days)
  • Standard Ground

Payment Methods

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa
  • Personal Check
  • Other Optima, Western Union Quick Collect, PayPal

Crutchfield ratings

Summary

  • Overall rating
    9.5 /10
  • Would shop here again
    9.4 /10
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Shopping experience

  • Ease of finding what you’re looking for
    9.3 /10
  • Product selection
    9.3 /10
  • Clarity of product information
    9.3 /10
  • Product availability
    9.6 /10
  • Prices relative to other online retailers
    8.8 /10
  • Design of site
    9.2 /10
  • Shipping charges
    9.3 /10
  • Variety of shipping options
    9.1 /10
  • Charges stated clearly
    9.6 /10
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After order has been received

  • Order tracking
    9.7 /10
  • On time delivery
    9.7 /10
  • Customer support
    9.5 /10
  • Product met expectation
    9.4 /10
Reviews

Customer reviews for Crutchfield

  • 10/10 Review by: Malila

    I always choose cruchfield for my car products, in fact I purchased a truck car stereo that I purchased from crutch- field a while back that I have not had a chance to install it. But most of all I like their assistance in helping you how to...

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  • 10/10 Review by: kadesh

    i like the store its made simple no hassle you find what ever your looking for.

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  • 1/10 Review by: Earl

    Ordering was great. Checkout sucked as does this survey. Wouldn't allow me to sign into my PayPal nor accept my first Visa card. It kept me in a review loop. Reentered first card 3 times before switching to my backup card. The the damn survey would...

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  • 9/10 Review by: Balcer

    I like how crutchfield easily helps you find what you need for your vehihicle and tells you everything you need!

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    Crtuchfiel is and eaay and helpful tool to use while searching for audio.

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  • 10/10 Review by: Ooh waa

    just make me win

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  • 8/10 Review by: Peter

    Site is easy to use and on line help was quick and helpful. Hard to rate higher without knowing first how much I like the equipment recommended. Just.at the purchasing stage.

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  • 9/10 Review by: Flip

    Maverick was very knowledgeable, professional and service oriented.

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  • 10/10 Review by: Verified customer

    Very easy to use. Have made purchases in the past and everything was of high quality.

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  • 9/10 Review by: Joe

    Keep up.the good work, very informative,

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  • 9/10 Review by: DonB

    Crutchfield helped me determine that my current sound bar is most likely dead, and gave me some feedback relative to the brand of my current bar to help in deciding brand of the one I was planning to buy to replace the old one. I was glad to see...

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